Mantra Sierra Grand Broadbeach

During our four-night stay in a one-bedroom unit, we found the room to be quite basic and minimalistic. Although the bed was comfortable, the bedding comprised only a top sheet, and the bed cover had noticeable yellow stains. Additionally, the towels provided were thin. On the positive side, the location was satisfactory, with convenient access to the tram stop and Pacific Fair in the vicinity. There was a direct walk to the patrolled beach, and the main Broadbeach strip was about four blocks away, approximately a 10-minute walk. It's worth noting that the hotel is situated on the quieter side of Broadbeach. The inclusion of car parking was appreciated.

Location is perfect and is the only positive side to our stay Room was very dirty, sheets had yellow stains like they haven't been washed when asked the staff at reception to get a clean sheets they said not available due to the high volume of people staying at the accommodation and we had to wash the sheets and towels. Carpets smelled really bad Mentioned to staff at checkout about the dirty sheet and towels she laughed and said at least you had a good time outside the hotel, no even an apology

Beautiful 2 bedroom apartment. 2 swimming pools, sauna, spa, restaurant, key card. we have our own balcony and view of the Gold Coast as well as the beach ⛱️, and can walk to pacific fair shopping centre. tram right outside the front entrance. I went through @coupersrealesate.com.au who own this apartment and they use agoda to rent it out. Very good price 👌

Had paid for accommodation prior to arriving. On arriving was told I had to hand over my credit card to be held at the desk until I left, and they wanted to hold $200 as well. I don't have a credit card only a debit card which I wasn't prepared to leave at the desk for the duration of our stay. We were told we could not stay unless we did. The young man was screaming at us and calling us names. We asked for a refund since we weren't allowed in but were told there would be no refund. As we were leaving ancleaner came after us and said she had the manager on the phone and they said we were welcome to stay there. We did stay but every time we went through the lobbie the young man yelled abuse at us. . I certainly would NOT recommend staying there.

We had booked two 3 bedroom ocean view apartments for two nights. We did this through booking . Com but I always use booking. Com for my accommodation. When contacting the hotel through booking. Com to have the bedding arranged and have the rooms on our near same floor there was no response and sure enough we were 11 floors apart and the bedding was not configured. Annoying but not so bad. The rooms though were a real let down. They weren't clean, very rundown, no water pressure in shower, all the glasses had to be washed before we could use. For the price we paid I felt we did not get value for money ☹️

The location is the winner for this hotel. A great view! It is very close to public transport, local Broadbeach restaurants, pacific fair is across the road and the beach is very close. There are some nice restaurants downstairs from the hotel. The hotel has many residents also and was hard to work out in the gym as there were so many people using it at peak times. The pools are fabulous - although the indoor pool was too cold. The hotel could be a lot better with some basic maintenance in the apartments. The apartment itself was a great size and has everything you need. Some of the things that really need to be addressed though are basic maintenance - new carpet is needed in the apartment we stayed in desperately (it was very dirty and old), beds were all extremely soft, no fitted sheets or blankets on any beds. They put flat sheets on the beds instead of fitted which was so odd. The blinds in the bedrooms are terrible and so dirty. They need to be replaced desperately as the amount of grime on them was awful. It gets light at 4:30-5am in GC in October. The blinds did not hide any light! The door to the balcony got stuck constantly. Don’t leave windows and doors opened as we had residents nearby that smoked and the smell was awful. Having a kitchen, bathtub and laundry were all big bonuses. I think with some much needed maintenance we would stay again.